Refund & Cancellation Policy

This policy applies to fees paid to OwnerLayer for software licenses, deployment assistance, and custom development.

Engagements begin after mutual written acceptance of scope, price, and delivery milestones. Deposits, if any, are applied to the agreed statement of work.

Deposits for work already performed, custom development started at your request, or deliverables already delivered are generally non-refundable except where required by law or expressly stated in your agreement.

You may cancel an engagement before delivery begins by written notice to us. If work has not started, prepaid amounts for undelivered work may be refunded minus any non-recoverable third-party costs already incurred on your behalf.

If work has started, you remain responsible for fees for work completed through the cancellation date and for non-cancellable costs committed under the statement of work.

Deliverables are deemed accepted when you confirm acceptance in writing, deploy to production, or fail to provide documented rejection with specific defects within the review period stated in your agreement (or fourteen calendar days after delivery if no period is stated).

If we fail to deliver contracted deliverables materially as described in your signed agreement and do not cure within a reasonable remedy period, you may be entitled to a partial or full refund of fees paid for the undelivered or non-conforming portion, as stated in your agreement.

Refunds, when approved, are issued to the original payment method within fourteen business days unless otherwise agreed.

Please contact us at the email below before initiating a payment dispute so we can resolve the issue directly. Initiating a chargeback without good-faith attempt to resolve may affect our ability to continue work on open engagements.

Refund or cancellation requests: hello@ownerlayer.com. Include your company name, agreement reference, and a description of the deliverable in question.