FastTrack Chat
Multi-tenant live chat you own: REST, WebSocket, operator inbox, and embeddable widget.
Shipped in production across multi-airport travel operations, replacing a rented live chat vendor under real customer load.
FastTrack Chat runs across FastTrack's multi-airport consumer sites and partner dashboards. Operators handle real booking inquiries under peak travel load. The system replaced a rented live chat vendor that charged per seat while holding conversation history the business could not fully access.
What you get
A deployable layer on infrastructure you control, not a login to our servers.
Included
- Full source and deployment patterns for your cloud or hosting environment
- API, operator dashboard, and embeddable widget or browser SDK
- MCP server and Event Catalog tooling where applicable (analytics)
- Documentation and patterns proven under production operational load
- Direct conversation with the team that built and runs it
- REST + WebSocket API with multi-tenant org and site isolation
- Operator inbox dashboard and embeddable widget with framework wrapper
- Web Push configuration for mobile operators
Not included
- Hosted multi-tenant SaaS on OwnerLayer servers. You run the API and hold the data
- Turnkey delivery without someone who can deploy a database and an API
- Published license tiers or per-seat billing. Commercial terms are quoted per engagement
How it works
The problem
Rented live chat charges per seat for a WebSocket connection and locks your conversation history behind export limits. Your operators depend on someone else's uptime and pricing decisions.
For a multi-airport travel operation, that means every new operator seat adds margin pressure, every site embed depends on a third-party script, and customer conversations from Bangkok, Phuket, or partner sites sit in a vendor database you cannot query directly. When the vendor changes pricing or goes down, your frontline support stops with them.
The solution
A self-hosted chat platform built for multi-site, multi-tenant operations. Own the API, own the widget, own every message. Replaced a rented live chat vendor in production for a multi-airport travel service.
Deploy the API on infrastructure you control, embed the widget on any consumer site, and run the operator inbox from a dashboard that reads directly from your database. Web Push alerts reach mobile operators without a native app. Multi-tenant org and site isolation keeps partner brands separated without separate vendor accounts.
What you own
- Every message, attachment, and conversation record in your database
- The REST and WebSocket API, deployable on your cloud with your SSL keys
- The embeddable widget and site framework wrapper, no vendor script dependency
- Operator inbox, routing rules, and push notification configuration
What you stop paying for
- Per-seat live chat licensing that scales with operator headcount
- Vendor-hosted conversation storage with export limits and retention caps
- Third-party uptime and roadmap risk for your customer-facing support channel
Own vs rent
| Category | Rented (SaaS) | Owned (FastTrack Chat) |
|---|---|---|
| Pricing model | Per-seat monthly licensing that grows with every operator you hire | Fixed infrastructure cost regardless of operator headcount |
| Data location | Conversation history stored in vendor cloud with export limits | Every message and attachment in your database |
| API control | Vendor REST endpoints and embed script you cannot modify | Full REST and WebSocket API source, deployable on your stack |
| Vendor risk | Pricing changes, feature removals, and roadmap shifts affect your support channel | No third-party dependency for your customer-facing chat |
| Export / retention | Retention caps and CSV exports gated by plan tier | Direct database access and retention policies you define |
| Uptime dependency | Support stops when the vendor has an outage | Uptime tied to infrastructure you monitor and control |
Deploy FastTrack Chat on your stack
Tell us your operator headcount, sites, and hosting preferences. We will walk through deployment scope and commercial terms.
Built in production. Shipped under real load.
Capabilities
- REST + WebSocket API with multi-tenant org and site isolation
- Operator inbox dashboard with real-time message delivery
- Embeddable widget and framework wrapper for any consumer site
- PWA + Web Push for mobile operator alerts without a native app
- Database and cache layer you control, no per-seat toll
Architecture
License FastTrack Chat
Start with a direct conversation about deploying FastTrack Chat under a commercial agreement on infrastructure you control.